Privacy Policy

GlobalRoam is sensitive to the private nature of information you provide to us over the Internet. Our privacy practices are designed to maximize your ability to control the use of your personal information, at the same time giving you the opportunity to obtain interesting and useful information, products and services. This statement describes how we treat information received about you when you visit our web site or register for GlobalRoam products or services. Please read our privacy policy carefully. By using this web site or submitting any personal information, you consent to the collection and use of this information by GlobalRoam and its affiliates.

Please be aware that GlobalRoam may update this privacy policy from time to time. Major changes will be posted here with a notice on our home page. Please check for major updates to determine if there are any matters of concern to you. Your continued use of our services and this web site will constitute your consent to any such change.

This privacy policy will detail:

1. What personally identifiable information is collected from you through the web site.
2. How the information is used.
3. With whom the information may be shared.
4. What choices are available to you regarding collection, use and distribution of the information.
5. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under GlobalRoam's control.
6. How you can correct any inaccuracies in the information.

If you have questions or concerns regarding this privacy policy, you should contact GlobalRoam by sending an email to cs@globalroam.com.

Information GlobalRoam Gathers and Tracks

We collect IP addresses to administer our web site and diagnose problems. Your IP address is also used to gather broad demographic information. In addition, we collect information regarding log times, call durations, call numbers, country code and region code of our users for internal data analyses only. Such web site usage information is not personally identifiable information.

Our web site's registration form asks for contact information (such as name and email address), by which you can be personally identified, and demographic information (such as zip code, age). If you purchase products or services on our web site, you will be asked for financial information, such as account or credit card numbers.

Your information will be collected directly from you. GlobalRoam does not collect any information supplied by third parties.

How GlobalRoam Uses Information

We use contact information from your registration form to send information to you about GlobalRoam and, with your permission, to send promotional information from GlobalRoam and/or its partners. The contact information is also used to contact you, when necessary, about issues concerning the use of our service. If you have provided credit card information, we will not use your credit card information for any purpose other than for processing payments. We reserve the right to also use personally identifiable information to investigate and help prevent potentially unlawful activity that threatens either GlobalRoam or any company affiliated with GlobalRoam. Moreover, upon the appropriate request of a government agency, law enforcement, court or as otherwise required by law, GlobalRoam may disclose personally identifiable information.

We use demographic and web site usage information internally to improve the products and services we provide to you. Unless you have opted-out as specified below, we reserve the right to share it with third-party marketing partners to help us improve how we serve you and to alert you to new products, services and special offers. If you choose to receive promotional materials from GlobalRoam and/or its partners, you will be giving GlobalRoam permission to access your information on behalf of pre-screened third parties for marketing or promotional purposes. We will not share your personal information with our partners. In some situations, we will share your personal information, on a confidential basis, with third parties who perform a particular service on our behalf, such as sending emails; however, these parties are not allowed to use personal information except for the limited purpose of providing the particular service on our behalf.

On occasion it may be necessary for GlobalRoam to send out a strictly service-related announcement. For instance, if our service will be temporarily suspended for maintenance, we may send you an email to that effect. You may not opt-out of these communications, although you can deactivate your account. However, these communications are not promotional in nature.

Choice/Opt-In

Our web site provides you with the opportunity to opt-in to receive important updates regarding the GlobalRoam service at the point where we request information about you. Our web site also provides you with the opportunity to opt-in to receive promotional materials from GlobalRoam and/or its partners at such point. If you choose not to opt-in to receive communications from GlobalRoam, you shall not receive future communications.

GlobalRoam provides you the ability to remove your information from our database so as not to receive future communications or to no longer receive our service. Send an email to cs@GlobalRoam.com and put "Unsubscribe" on the subject line. You may also follow the instructions contained in any promotional email to unsubscribe from receiving future promotional emails.

Correct/Update Your Information

GlobalRoam provides you with the ability to change and modify your information previously provided by logging in and visiting the "Member Login" area of this web site.

Surveys and Sweepstakes

From time to time, our web site requests information from users via surveys or sweepstakes. Participation in these surveys or sweepstakes is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and address) and demographic information (such as age and zip code). Contact information will be used to notify sweepstakes winners and award prizes. Survey information will be used for the purpose of monitoring or improving your use of, and satisfaction with, this web site.

Database Security Measures

GlobalRoam maintains high security measures to protect your information from loss, misuse or alteration. Information that we collect from you will be stored and backed up securely in an environmentally-controlled location. Only authorized people with user ID and password from GlobalRoam have access to the database.

Co-Branded Web Sites

We sometimes enter into arrangements with third parties whereby we provide our services on their web sites. In many such cases, users will register for our service as well as that of the co-branded web site. We use your personally identifiable information and other general information in compliance with our privacy policy. Our co-branding partners have their own privacy policy, which you should review since we do not have control over their privacy policies.

Email Links

This web site uses email links on the "Contact Us" page to allow you to contact us directly with any questions or comments you may have. We read every message sent in and try to respond promptly to every one. This information is used to respond directly to your questions or comments. We may also file your comments to improve this web site and program, or review and discard the information. Your personal information provided in your comments is only shared with third parties with your explicit permission.

Links to Other Websites

This web site also contains links to other web sites. GlobalRoam is not responsible for the privacy practices or the content of such other web sites. You are encouraged to review the privacy policies of these other web sites before registering for any products or services from those web sites.

Contacting Us

If you have any questions about this privacy policy or the GlobalRoam's practices, you can contact:

Customer Service
GlobalRoam Pte Ltd
cs@globalroam.com